Privacy Policy

How we collect, use, and protect your data when you request Thailand real estate shortlisting/consulting.

1. General

This Privacy Policy explains what information LumiThai (the “Website”) may collect, how we use it, and what choices you have. By using the Website, you agree to this Policy.

2. Information we may collect

We may process:

  • Information you provide: name, phone, email, country/city, preferred area, budget, purchase goal (live / rent / growth / flip), and any message you submit via forms or messengers.
  • Technical information: IP address, device/browser type, language, pages visited, actions on the Website, date/time, and referral source.
  • Cookies and similar technologies (such as localStorage) used for essential functions and, only with your consent, for analytics. See Section 7.

3. How we use information

We use information to:

  • respond to your request and contact you;
  • prepare a shortlist and consultation;
  • clarify your criteria and keep communication in one thread;
  • improve website performance, reliability, and speed;
  • protect the Website (security and abuse prevention);
  • comply with legal obligations where applicable.

4. Legal basis

We process data based on:

  • your consent (when you submit a request);
  • performance of requested services (shortlisting/consulting);
  • legitimate interests (security and service improvement), where allowed.

5. Sharing with third parties

We do not sell personal data. We may share limited data only as necessary to operate the service, for example with:

  • hosting/infrastructure and data storage providers;
  • analytics and technical tools;
  • communication channels (messengers, email, telephony).

We may disclose information if required by applicable law or lawful requests.

6. International transfers

Our infrastructure and service providers may be located in different countries, so your data may be processed outside your country of residence. We take reasonable measures to protect it.

7. Cookies, localStorage and third-party services

We split technologies into necessary and optional. Necessary ones keep the Website working and are always on. Analytics (Yandex Metrica) is on by default and can be switched off in cookie settings. Advertising runs only after you consent; doing nothing, scrolling or closing the page does not switch it on.

The Website uses:

  • Necessary: a record of your choice in the browser’s localStorage (lt_cookie_consent — categories, date of choice and settings version), your selected currency, exchange rates and catalog view (localStorage), and technical session and form-protection (XSRF) cookies when you submit a request.
  • Basic Matomo statistics: our own analytics server analytics.lumithai.com. Matomo runs without cookies, and IP addresses are shortened by 2 bytes before storage. Detailed visit data is kept for up to 180 days and then deleted; aggregated reports without detailed visit data are kept. You can switch basic statistics off in cookie settings.
  • Analytics — Yandex Metrica: on by default; you can switch it off with the “Analytics” toggle in cookie settings. It uses cookies (e.g. _ym_uid, _ym_d) and localStorage; data is processed by Yandex under its own terms. Session replay (Webvisor) is disabled.
  • Jivo live chat: loaded only when you open the chat yourself or submit a request that we pass to the chat. Jivo may store identifiers in your browser (localStorage and cookies) to continue the conversation.
  • Google Fonts: when a page loads, your browser requests fonts from Google servers, which receive your IP address and browser details.
  • Advertising: ad pixels (VK, Meta, Mail.ru / Top@Mail.ru, Google Tag Manager) are currently disabled and not loaded. If we enable any of them, we will update this Policy and ask for your consent to the “Advertising” category again.

When the set of services changes, we ask for your choice again. If you switch analytics off, Yandex Metrica stops loading and the Metrica cookies and browser records accessible to the Website are deleted. Data already sent to services before withdrawal is processed under those services’ terms.

You can change your choice or withdraw consent at any time: cookie settings (a “Cookie settings” link is also at the bottom of every page).

8. Data retention

We keep data for as long as needed to handle your request and follow-up communication, or longer if needed for security, record-keeping, or legitimate purposes. Analytics retention is described in Section 7. You can request deletion (see Section 10).

9. Security

We use reasonable technical and organizational safeguards. However, no internet transmission is 100% secure. Please avoid sending unnecessary sensitive information.

10. Your rights

You may request:

  • access to your data and a copy;
  • correction of inaccurate data;
  • withdrawal of consent, including for analytics — via cookie settings;
  • deletion where applicable.

Contact us using the details below.

The easiest way to submit a request is via the form on the contact page.

11. Third-party links

The Website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes

We may update this Policy. The current version is published on this page.

13. Contact

Questions about privacy:

  • Email: aspektincom@gmail.com
  • Telegram: @lumithai

You can also reach us via the contact page.